SHIPPING POLICY
At ilovesmh, we are committed to providing reliable shipping methods, secure packaging, and transparent costs. We believe in using clear and simple language to ensure trust and loyalty from our customers.
We want to share our story with you. We strive to make sure that your products are delivered in the best condition. Click here to customize this section and let you know more about our shipping policy.
ABOUT US
At ilovesmh, we are dedicated to providing exceptional customer care and top-notch services. We want to hear from you and address any queries you may have. Our detailed customer care policy is designed to build trust and confidence, ensuring a seamless shopping experience for you.
Your privacy and safety are our priorities. We are transparent about how we handle and protect your personal information. From secure payment verification to data collection, we strive to keep your information safe and secure.
CUSTOM PAYMENT OPTIONS
- Customized design
- Secure transactions
- Personalized assistance
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How long does it take for customer service to respond?Our customer service team typically responds within 24-48 hours. During peak times, it may take a bit longer, but we strive to address all inquiries as quickly as possible.
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What should I do if my delivery is delayed?If your delivery is delayed, please contact our customer service team with your order number. We will investigate the issue and provide you with an update as soon as possible.
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How can I contact customer service?You can contact our customer service team via email at support@craftedcreations.com or call us at (123) 456-7890. Our team is available Monday to Friday from 9 AM to 5 PM.
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What should I do if I have an issue with my order?If you have an issue with your order, please contact our customer service team with your order number and details of the issue. We will work to resolve it as quickly as possible.
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What information do I need to provide when contacting customer service?When contacting customer service, please provide your order number, a detailed description of the issue, and any relevant photos or documents. This will help us resolve your issue more efficiently.
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How long does delivery take?Delivery times vary based on the shipping method selected. Standard shipping typically takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping arrives the next business day.